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Refund Policy

BOOKING & CANCELLATION: Upon receipt of the initial deposit booking fee and signature of this agreement, the COORDINATOR will reserve the date agreed upon and will not make reservations with another CLIENT for the same time frame inclusive of all requests events. For this reason, the booking fee paid is NON-REFUNDABLE. 

In the event of cancellation of the event, the deposit is non-refundable. CLIENT may reschedule the event within one year of the original date, with 0% of the deposit forfeited; Creative Partners may change dependent upon availability. In the event it is required to change the Venue of any of the Events and the COORDINATOR will need to facilitate new searches, the negotiation of contracts for the events; then a fee may be accessed depending on the scope of work.  The amount of the fee will be pre-approved by the CLIENT prior to the start of service.  

 

The CLIENT may choose a date for the rescheduled event, and is subject to the COORDINATOR availability. All payments, and 100% of the 25% deposit, will apply to the balance due. 

In the unlikely event of severe medical, natural, or other emergencies, it may be necessary to retain an alternative coordinator. COORDINATOR will make every effort to secure a replacement coordinator able and/or willing to provide a similar package as chosen in this contract at the same/similar tariff. If such a situation should occur and a suitable replacement is not found, responsibility and liability are limited to the return of all payments received for the event package. The limit of liability shall not exceed the contract price stated herein.  

 

POSTPONEMENT DATE: In the event CLIENT is forced to change the date of and of the project(s)/event(s), every effort will be made by the COORDINATOR to transfer location reservations, creative partners and the COORDINATOR will try to the best of its capabilities to get all involved to support the new date. 

CLIENT agrees in the event of a date change any expenses including, but not limited to, deposits and other fees paid to the COORDINATOR and Vendors are non-refundable. If a date change is required, an amendment to the Agreement will be signed by the parties. 

 

FORCE MAJEURE: No party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any obligations to make payments to the other party hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party’s control, including, but not limited to, the following force majeure events:

(a) Acts of God

(b) A natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms, explosions infestations), epidemic, or pandemic

(c) War, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest

(d) Government order or law

(e) Actions, embargoes or blockades in effect on or after the date of this Agreement

(f) Action by any governmental authority

(g) National or Regional emergency

(h) Strikes, labor stoppages or slowdowns or other industrial disturbances

(i) Shortage of adequate power or transportation facilities.

The Impacted Party shall give Notice within [5-10] days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party’s failure or delay remains uncured for a period of [30] days following the Notice given by it, the other party may thereafter terminate this Agreement upon notice.

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